Need help with OnePlace?
Email info@oneplaceservices.co.uk and we'll get back to you within 2 working days. Tell us what you were doing and what you expected to happen; a screenshot helps a lot. Questions about OnePlace Pets or a website from OnePlace Web? Use the same email address.
Common questions
Can my partner see my spending?
No. Your own accounts, balances and payments are private to you. Your partner only sees joint accounts, shared costs and payments between you.
How do I invite my partner?
Go to Profile › Invite your partner and share your invite code. They enter it when they sign up.
How do I connect or disconnect a bank?
Go to Profile › Bank accounts. Tap "Connect a bank account" to add one, or tap an account and choose Disconnect to remove it.
Why is my bank asking me to reconfirm?
Banks ask you to renew access every 90 days. Tap the account in Profile › Bank accounts and choose Reconnect.
A payment didn't go through. Was I charged?
OnePlace only marks something as paid once your bank confirms the money has left. If it says "not finished", nothing was sent. Check your banking app if you're unsure.
How do I change our usual split?
Go to Profile › Our usual split. Your partner is told when it changes.
How do I delete my account?
In the app, go to Profile › Delete my account. Your account and personal information are deleted straight away. Can't get into the app? Email info@oneplaceservices.co.uk from the address you signed up with and we'll do it for you within 30 days.
Beta testing
OnePlace is in beta. During testing, banks and payments use a test environment, so no real money moves. If something looks wrong, please tell us. That's exactly what the beta is for.